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Policy
How a custom commission moves from consultation to a finished piece, and what applies once a design is approved.
Template pending legal review
This page is professional draft copy prepared for review. It is not yet a binding legal document. Any statement marked [REQUIRES LEGAL REVIEW] describes a placeholder commitment, such as a time window, fee, warranty scope or governing jurisdiction, that has not been confirmed by counsel. Do not rely on this page as a final statement of our legal terms until that review is complete.
A custom piece typically begins with a consultation to understand what you want, followed by a design proposal and, once you approve it, production of the finished piece. Full detail on the consultation itself is on our appointments page.
Custom work generally requires a deposit before production begins. The specific deposit amount, payment schedule, and whether any portion is refundable before production starts are [DEPOSIT TERMS - REQUIRES LEGAL REVIEW].
Once a design is approved and production has begun, changes may not be possible without additional cost or delay. The specific policy on changes requested after approval is [CHANGE POLICY - REQUIRES LEGAL REVIEW].
Lead time varies with the complexity of the design and the availability of the stone being set; an adviser provides an estimate specific to your piece once the design is confirmed. Any standard lead time range referenced elsewhere is an estimate rather than a guarantee, pending [LEAD TIME COMMITMENT - REQUIRES LEGAL REVIEW].
Because a custom piece is made specifically for you, cancellation after production has begun is generally limited. The specific cancellation terms, and any point after which an order becomes final, are [CANCELLATION TERMS - REQUIRES LEGAL REVIEW].
Completed custom pieces are generally final sale and are addressed as an exclusion in our returns policy. The specific exceptions, if any, are [FINAL SALE EXCEPTIONS - REQUIRES LEGAL REVIEW].
Ownership and any reuse rights in a custom design developed with our team are [DESIGN OWNERSHIP TERMS - REQUIRES LEGAL REVIEW].