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Policy
How orders are processed, insured and delivered, and what happens if a shipment is lost or damaged.
Template pending legal review
This page is professional draft copy prepared for review. It is not yet a binding legal document. Any statement marked [REQUIRES LEGAL REVIEW] describes a placeholder commitment, such as a time window, fee, warranty scope or governing jurisdiction, that has not been confirmed by counsel. Do not rely on this page as a final statement of our legal terms until that review is complete.
In stock pieces are typically processed within [PROCESSING TIME WINDOW - REQUIRES LEGAL REVIEW] of order confirmation. Made to order and custom pieces follow the lead time quoted at the time of order and are addressed in our custom orders policy.
Every order ships fully insured for its declared value and requires a signature on delivery. The specific carriers used, and any carrier level guarantees, are [CARRIER DETAILS - REQUIRES LEGAL REVIEW].
Shipping fees, if any, are shown at checkout before an order is placed. The specific fee schedule and any thresholds for complimentary shipping are [FEE SCHEDULE - REQUIRES LEGAL REVIEW].
The countries and regions we currently ship to, along with any import duties, taxes or customs requirements that are the recipient's responsibility, are [INTERNATIONAL SHIPPING SCOPE - REQUIRES LEGAL REVIEW].
The point at which risk of loss or damage transfers from us to the customer, and how that interacts with the insurance and signature requirement above, is [RISK OF LOSS TERMS - REQUIRES LEGAL REVIEW].
If a shipment is lost, significantly delayed, or arrives damaged, contact client care with your order number as soon as possible. The specific claims process, required documentation, and timeline for resolution are [CLAIMS PROCESS - REQUIRES LEGAL REVIEW].