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Policy
The conditions, exclusions and process for returning an eligible piece.
Template pending legal review
This page is professional draft copy prepared for review. It is not yet a binding legal document. Any statement marked [REQUIRES LEGAL REVIEW] describes a placeholder commitment, such as a time window, fee, warranty scope or governing jurisdiction, that has not been confirmed by counsel. Do not rely on this page as a final statement of our legal terms until that review is complete.
Unworn pieces in their original condition, with all original packaging and any accompanying grading report, may generally be returned within thirty days of delivery. The precise start date of this window, and whether it runs from shipment or from delivery confirmation, is [RETURN WINDOW DETAIL - REQUIRES LEGAL REVIEW].
A returned piece must show no signs of wear, alteration or resizing. The specific inspection standard applied on receipt is [CONDITION STANDARD - REQUIRES LEGAL REVIEW].
Certain items are not eligible for return, generally including custom commissions, engraved pieces, and pieces that have been resized. The complete list of exclusions is [EXCLUSION LIST - REQUIRES LEGAL REVIEW].
Approved refunds are issued to the original payment method. The specific processing timeline, and whether original shipping charges are refundable, are [REFUND TERMS - REQUIRES LEGAL REVIEW].
Who is responsible for return shipping costs and insurance, and any restocking fee that may apply, is [RETURN SHIPPING TERMS - REQUIRES LEGAL REVIEW].
Contact client care with your order number before sending a piece back, so a return authorization and shipping instructions can be provided.