Policy
Warranty Policy
What our warranty covers, what it excludes, and how to make a claim.
Template pending legal review
This page is professional draft copy prepared for review. It is not yet a binding legal document. Any statement marked [REQUIRES LEGAL REVIEW] describes a placeholder commitment, such as a time window, fee, warranty scope or governing jurisdiction, that has not been confirmed by counsel. Do not rely on this page as a final statement of our legal terms until that review is complete.
What is covered
Our warranty is intended to cover manufacturing defects in materials and workmanship. The precise scope of covered defects, and the length of the warranty period, are [WARRANTY SCOPE AND DURATION - REQUIRES LEGAL REVIEW].
What is excluded
The warranty generally does not cover normal wear, accidental damage, loss, or damage resulting from unauthorized repair or alteration by a third party. The complete exclusion list is [WARRANTY EXCLUSIONS - REQUIRES LEGAL REVIEW].
Care obligations
Maintaining warranty coverage generally depends on following reasonable care practices, including periodic professional inspection. The specific care obligations required to keep coverage in force are set out in our jewelry care policy, and remain [CARE OBLIGATION TERMS - REQUIRES LEGAL REVIEW].
Remedy
Where a covered defect is confirmed, the remedy is typically repair, replacement, or store credit at our discretion. The specific criteria used to choose between these remedies are [REMEDY CRITERIA - REQUIRES LEGAL REVIEW].
How to make a claim
To make a warranty claim, contact client care with your order number and a description of the issue. The specific documentation required and the jurisdiction under which warranty disputes are resolved are [CLAIM PROCESS AND JURISDICTION - REQUIRES LEGAL REVIEW].