Policy
Jewelry Care Policy
The care practices that keep a piece, and its warranty coverage, in good standing.
Template pending legal review
This page is professional draft copy prepared for review. It is not yet a binding legal document. Any statement marked [REQUIRES LEGAL REVIEW] describes a placeholder commitment, such as a time window, fee, warranty scope or governing jurisdiction, that has not been confirmed by counsel. Do not rely on this page as a final statement of our legal terms until that review is complete.
Purpose of this policy
This policy sets out the care practices we expect between purchase and any warranty claim or professional inspection. For general how to guidance on cleaning and storage by metal and stone, see our jewelry care guide; this page addresses the policy obligations that sit alongside that guidance.
Professional inspection
We offer complimentary cleaning and inspection for the life of a piece. Whether a periodic professional inspection is a condition of maintaining warranty coverage, and the specific interval required, is [INSPECTION REQUIREMENT - REQUIRES LEGAL REVIEW].
What can affect coverage
Repair or alteration by anyone other than us, and damage resulting from a failure to follow reasonable care practices such as an unaddressed loose prong, can affect warranty coverage. The complete and specific list of actions that affect coverage is [COVERAGE IMPACT TERMS - REQUIRES LEGAL REVIEW].
Reporting a concern
If a stone feels loose, a clasp feels weak, or a piece is otherwise not performing as expected, contact client care rather than waiting for a scheduled inspection or attempting a repair yourself.